I just reordered the boxer shorts through Banana Republic online. I'm going to return the extra-large pair to a Banana Republic store when I visit my boyfriend this weekend. I only hope the right size comes this time.
I received the following unhelpful e-mail from the customer service department at Banana Republic.
Dear Saving Diva,
Thank you for your e-mail and recent BananaRepublic.com order #XXXX. We apologize for the problems you have experienced with your Squirrelboxer, item #514844. We are extremely sorry that we have sent the wrong size to you. There are two ways you may return your item:
1. Go to a Banana Republic store. You can always return merchandise purchased online to a Banana Republic store (excluding Banana Republic Factory Stores). Just bring your original invoice, photo ID and the credit card you used to place the order. All merchandise purchased wit ha promotional discount will be refunded for the price paid.
2. Mail it in. For returns: Place the merchandise in a box with your original invoice or store receipt, then send the box back to us via insured mail to the address below. All merchandise purchased with promotional discount will be refunded for the price paid. Please allow1-2 billing cycles from the day you return your package for your account to be credited.
For exchanges: Check the "exchange" box on your original invoice, and list the item(s) you would like to receive in the space provided. Then, include the invoice along with your merchandise in a box and ship it to the address below via insured mail. We will send in-stock items to you right away. We will charge your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.
Easy exchange: Return merchandise with the original invoice to the address below, and order your new merchandise at the same time by calling 1.888.277.8953 any time. In-stock items will be shipped within approximately 24 hours at no charge for standard shipping and handling.We will bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.
All returns and exchanges should be shipped via insured mail to:
Banana Republic Online Returns
5920 Banana Republic Blvd
Groveport, OH 43195-0003
Listed below, you will find the guidelines used when handling returned merchandise:
-Online purchases cannot be returned to Banana Republic Factory Stores.
-Please note that all credit card refunds will be placed on the card used for the original purchase.
-Please allow 3 weeks from the day you return your package for your account to be credited.
-Allow 1-2 billing cycles for the credit to appear on your statement.
-If the original payment was a check, money order, merchandise certificate or gift certificate, you will receive a refund check in the mail.
-Returns With An Original Receipt: A full refund in the original form of payment will be issued for unwashed, unworn or defective merchandise. For items purchased with a check processed as a paper check or via e-check, an Electronic Funds Transfer (EFT), a mail check will be issued. Valid identification is required for all returns and exchanges.
-Returns Without An Original Receipt: A merchandise exchange or merchandise certificate will be offered for unwashed, unworn or defective merchandise at the current selling price. Merchandise certificates of $5.00 or more will be issued by mail. Merchandise certificates are non-transferable. Valid identification is required for all returns, exchanges and to receive and redeem merchandise certificates.
-Returns With a Gift Receipt or Even Exchange Receipt: A gift receipt or even exchange receipt serves as documentation of the purchase price only. A merchandise exchange or merchandise certificate will be offered for unwashed, unworn or defective merchandise for the price paid.
-Price Adjustments: A one-time price adjustment will be issued when an original receipt is presented within 14 days after the date of the original purchase. A return/exchange, gift or even exchange receipt must be accompanied by an original receipt in order to be eligible for a price adjustment. Price adjustments must be made in the country of the original purchase.-Giftcards, Merchandise Certificates and Gift Certificates: Cannot be redeemed for cash and cannot be applied as payment on any account. Anew merchandise certificate will be issued for the remaining balance of a merchandise certificate, unless the remaining balance is less than$5.00.
-Banana Republic Factory Store: Banana Republic Factory Store merchandise must be returned to a Banana Republic Factory Store. Banana Republic merchandise must be returned to a Banana Republic store.
We hope this information is helpful and look forward to shopping with you soon at BananaRepublic.com.
If we may be of further assistance, please contact us via e-mail at custserv@bananarepublic.com or by calling 1-888-BR-STYLE. Our Customer Service Consultants are available 24 hours a day for your convenience.
Sincerely,
Glen
Customer Service Consultant